Shipping Policy

We partner with numerous established logistics companies, such as E-packet/China Post (affordable), DHL (fast), SF Express, FedEx, TNT, UPS, and EMS, to cater to your specific shipping needs. Please contact us if you have any particular requirements.

 

E-packet Shipping
This service is available for countries including Germany, Russia, France, Finland, Kazakhstan, Korea, Netherlands, Canada, Luxembourg, Malaysia, the U.S., Mexico, Norway, Portugal, Japan, Sweden, Switzerland, Saudi Arabia, Thailand, Turkey, Ukraine, Spain, Greece, Singapore, New Zealand, Hungary, Israel, Italy, Indonesia, the UK, Vietnam, and Hong Kong.

 

Estimated delivery time: Mexico - 20 business days; Saudi Arabia, Ukraine & Russia - 7-15 business days; Other countries - 7-10 business days.

 

Tracking: Visit your local post office's website or contact us for tracking information.

Standard Shipping via FedEx, UPS, DHL, TNT, EMS
Available for all countries Estimated delivery time: 3-7 business days

Tracking: Check parcel information through the order system

(Note: In case of any parcel mishandling or damage during shipping, we will promptly send a replacement.)

 

 
Self Shipping
We also accommodate your personal shipping arrangements. To select this option, please contact us and provide your shipping supplier's details or express account. After placing your order, send an email to alley@basicquartz.com, including the order number.

 
Shipping Recommendation

We suggest "Standard" shipping as the preferred method due to its speed, safety, and convenience.

For less fragile items like quartz plates, discs, rods, and frits, and if shipping time is not a concern, you may opt for "E-packet" shipping.

Feel free to use your preferred shipping method if you have a better option.

(Note: If you choose "Standard" shipping and your order is damaged or lost during transit, we will promptly send a replacement.)